A few reports ago, I opined that while Zumiez owned the action sports space in the mall, the relatively small size of that niche and the evolution of the market to youth culture or fashion or whatever you want to call it was going to require Zumiez to move beyond it to achieve their growth plans.
During the conference call for the quarter ended May 3, an analyst asked, “…you guys have been incredibly successful at being the authentic action sports retail in the mall but clearly there’s a move towards more diverse fashions I guess, how do you feel about the balance between kind of the core action sports apparel versus potentially street wear…?”
The quote in the article title is part of CEO Rick Brooks answer. In more detail, he said, “…we have permission from our customer to do much more than just action sports and we’re really serving this consumer who wants to be different, who wants to be unique, wants to make a statement about who they are and what lifestyle they’re embracing through what they wear and, not just what they wear but they do on a holistic basis…”historically we kind of get pigeon holed as an action sports retailer. But we’ve always been able to move much more broadly.”
You go where the customer wants you to go. Who could argue with that? But the trick, and the management challenge, is figuring out in a timely manner where that is and how far, exactly, to go.
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