jeff

“Hey Look! Real Retailer Numbers!” What’s to Learn From Them?

For a while now, I’ve been carrying around in my back pocket the National Sporting Goods Association’s 2004-2005 Cost of Doing Business Survey. I have no idea why they call it that since it obviously doesn’t contain any numbers from either 2004 or 2005.   Well, never mind. They do it every other year and collect

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“Jeff, This is a Hard Business!” Why Is That and What Can You Do About It?

That unsolicited quote is from the President of a snowboard brand that you all know and that’s been around for a while. It would generally be considered successful. I consider it successful. It’s not the first time I’ve heard the comment. I’ve responded by agreeing and by explaining why it was true. Over the years I’ve had some suggestions

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Company Stores and Retail Consolidation; What’s a Core Store to Do?

At the Surf Industry Conference last May, I was the last one to ask a question of a panel of very successful specialty retailers. I acknowledged that I was sure they would all continue to be successful, though I doubted they were representative of most retailers out there. And then I asked them, “So what happens in

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The Enthusiast Cycle; Lessons From the Scuba Diving Industry

Yes, the scuba diving industry. Maybe nine months ago Fran Richards, former VP at TransWorld and somebody whom I consider one of the best intuitive marketing guys in action sports, called me up and said, “Hey Jeff, I’ve given your name to the guys at the Dive Equipment Manufacturers Association!” “Uhhhhh, thanks Fran, that’s great, I

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Business By The Numbers; Simple Questions a Shop Owner Can Ask Regularly to Stay in Control

If your typical day is a series of disruptions and interruptions like that of many small business owners, then you may find yourself having difficulty controlling your business and knowing with certainty where you stand on a day to day basis. All businesses face challenges. Those challenges are most easily met if focused on early. What starts out

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