Retail | Jeff Harbaugh

Some Numbers on Online Retail and Perspective on the Teen Market

Moss-Adams Capital is the mergers and acquisitions, capital raising, strategic advising arm of Moss-Adams LLC, which does accounting, wealth management and taxes. As you may be aware, they’ve been pretty active in our industry, whatever industry we’re now in. For some time, they’ve published a report that provides information on which deals have been recently […]

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Many Unhappy Returns

Retail

Actually, that’s the title of the article I just finished that I want to pass along to you. It’s about how retailers, and ultimately brands, deal with returns and how much they costs. That returns are a pain in the ass and cost a lot of money is something we all already know. But some

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Retail and Brand Strategy: Cycles or Long Term Trends?

Branding, Retail

Could this time really be different? Recently, a couple of retail CEOs have been pointing out, or maybe bemoaning, the lack of a strong retail trend. They’ve noted how in the past they’ve been able to rely on such trends for big sales boosts and have explained their worse than expected performance partly by the

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This Should Get Your Attention: Amazon Opens Its First Brick and Mortar Store

Retail

Unfortunately, I didn’t write that just to get your attention. It’s true. You can read all about it in this article. As you read it, please focus on what it says about Amazon’s goal in having the store. It’s all about gathering and using data, says the author. Retail today is about getting the right

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Camp Chairs as a Game Changer; Supporting Your Customer’s Experiences

Branding, Retail

So, in a market where your customer may value the experience more than the product, how do you know that your product improves their experience? How do they find out it will? Why should they associate your product with the experience? What, exactly, is the experience you are improving? Let me tell you a story

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Kohl’s New Retail Experiment

Retail

My family has a beach house on Long Beach Island, New Jersey. I’ve been going there since I was a kid and still try to get back most summers. It’s where I learned to surf (I know- New Jersey surf? We work with what we’ve got). Anyway, I was back there in September and as

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Why It Pays to be a Jerk

Branding, Retail

A gentleman named Jerry Useem wrote an article with this title for the June 2015 issue of The Atlantic. You can read the whole article here. It reviews research on how behavior in the work place impacts your success or failure. I would urge you to read the whole thing, but I particularly want to

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An Interesting Point of View on the Future of Retail

Retail

Once again, my research department has come through. They’ve presented me with a paper from PwC and Kantar Retail that talks in some detail about where they see retail going between 2013 and 2020. It’s a little dated, but still very relevant. If you’re already seen it, never mind. I suppose one of the reasons

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The Evolution Of Marketing & The Future Retail Model

Industry Evolution, Retail, Uncategorized

Recently, some companies have said some intriguing things about the omnichannel and the relationship between brick and mortar and online (for the record, when I say “online” I’m including mobile devices). I’ve also read some interesting things about generational behavior that made me think about the future of brands and retail structure. It’s no surprise

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Mobile- That’s What Matters

Retail

Last week at Surf Expo, I made a speech where one of the things I highlighted was the importance of mobile. I said, “How mobile influences brick-and-mortar sales is more important than what you sell online.” I get back home and, low and behold, come across a presentation on just how dominant mobile is becoming

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